FREQUENTLY ASKED QUESTIONS

Detailed below are a selection of the most commonly asked questions relating to the hire of a limousine and also some specific questions and answers relating to the Mercedes Benz models, most commonly used in our fleet. If your question is not answered here, please feel free to contact us.

How many passengers can you carry in a limousine?
Whilst some of our limousines can carry up to 7 people, the maximum number permitted by law is 6 plus the driver.

Do you have a lower rate for quieter periods?
No we do not.

What type of insurance do you have?
Even though we do not run a taxi service, our vehicles have to be insured for hire and reward. Our policies include cover for the vehicle, driver, passengers and public liability, through a specialist insurer for the limousine hire and chauffeur car market.

What sort of experience do your chauffeurs have?
Our chauffeurs are highly qualified and all have at least 25 years driving experience. A good aptitude and attitude are prized assets and we look for this with our chauffeurs.

What is a typical hire?
There isn't one. We pride ourselves on being flexible and accommodating, so we don't believe that there is, or should be a typical hire. We have had some unusual one's but those are between us and our clients.

Do you do airport runs?
Yes, to all of the major airports.

Do you sell alcohol?
No, we do not.

What is your smoking policy?
We allow smoking in all our vehicles.

What is your minimum hire?
Generally, we will not hire a vehicle for less than 4 hours.

Why do you have a minimum hire period/charge?
Every vehicle has to be prepared before it is sent on hire. They are cleaned, vacuumed, polished and in the case of limousines, dressed. This process can take up to 3 hours, therefore it is impracticable to hire for shorter periods or to operate without a minimum charge.

What type of in car entertainment do your vehicles have?
It very much depends on the vehicle hired, but as a minimum all our vehicles come equipped with a radio/cassette/CD player for the use of our passengers. In addition, our stretched limousines will at the very least have a TV in addition to the sound system.

Do you supply the music CD's?
Yes, but we accept that not everyone's taste is the same, so our clients are welcome to supply their own.

How far ahead shall we book?
The general rule is as early as possible. The usual is one month ahead, to avoid disappointment in terms of your choice of car. The later you leave a booking the more likely that the date may not be available.

Would you require a deposit at the time of the booking?
Yes. We require a deposit of at least 25% for secured bookings.

When does the charging start?
Unless advised otherwise, the charging will start from our offices and the vehicle will be off-hire when it returns. Our price will always include this assumption. Where hires are extended or run over the alloted time, we will always make an additional charge will be made.

Are your vehicles sign written?
No they don’t have any sign what so over. Our cars are completely clear of any advertising material.

How long are your stretched limousines?
We use the Mercedes Benz 300 SL stretched limousine which is 2 metres wide and 6 metres long.

Do you provide your services 24 hours a day?
Yes we provide our services, 24 hours a day, 7 days a week, 365 days a year.

How will I recognize your driver at the airport?
He will be holding a sign with your name on it.

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